My first time here was a pleasant experience. I could not get a local mechanic to touch my VW Touareg so I did a Google search and found Reliable Import Service and I am glad I did. They were able to fix my exhaust in one day despite me not having an appointment. Because they were fitting me in and I did not have a ride home I ending up spending about 4 hours in the waiting room. It was nice because they had wireless internet, a bathroom, and refreshments. The pleasant women at the counter even gave my GF and I gatorade and one even gave me her leftover lunch because I was STARVING by 5PM! I kid you not! The repair cost was reasonable and the problem was fixed. Unfortunately they told me of another repair I needed. I had heard this problem 3 days before sso I know they were not 'fishing' for more issues. The quote they gave me on the second repair also seemed reasonable. I think I've found my NEW GARAGE for my VW!